Only in SATURDAY: How Southern Cross Care Queensland’s retirement villages are scoring an NPS of 61
The Net Promoter Score (NPS) is the gold standard for customer experience, the accepted measure of customer loyalty to a company. Typically, a score above 20 is great – over 50 is amazing. So, how has the Queensland Not For Profit achieved an NPS...
The Net Promoter Score (NPS) is the gold standard for customer experience, the accepted measure of customer loyalty to a company.
Typically, a score above 20 is great – over 50 is amazing. So, how has the Queensland Not For Profit achieved an NPS of 61 for its retirement villages – and 80 for its home care services? CEO Jason Eldering (pictured) and Chief Customer Officer Meredith Hall reveal all in this week’s SATURDAY cover story being released this Friday – SUBSCRIBE AT $250 FOR 12 MONTHS HERE.
