SATURDAY: Ingenia advice: don’t take residents’ experiences and feedback for granted
The current SATURDAY digital magazine is all about the future – and there is something in the 42 pages for retirement living providers, as well as home care and aged care operators. Justin Blumfield, Ingenia Communities’ General Manager –...
The current SATURDAY digital magazine is all about the future – and there is something in the 42 pages for retirement living providers, as well as home care and aged care operators. Justin Blumfield, Ingenia Communities’ General Manager – Residential Communities, said if he could offer advice to other operators, it would be “never take your customers’ experience and feedback for granted”. Ingenia has made a number of changes to its approach after an extensive survey of residents, including:
- Implementing more flexibility into the use of community spaces;
- Improving the quality of its bowling greens;
- Better digital communications in clubhouses; and
- Improving designs to better support ageing in place.
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